WHY YOU'LL LOVE AUTO-DELIVERY


  • SAVE

    Never pay full price again! Save up to 25% on your favourite products PLUS Free Shipping!


  • STAY ON TRACK

    Select your delivery frequency so you never run out again, & stay on track with your goals.


  • NO COMMITMENT

    You're not locked in! Pause, skip or cancel anytime, with ease, via your account login.


  • MIX IT UP

    Want to try something new? Easily add or remove products within your customer portal

How does it work?

IT'S SIMPLE

Choose your favourites

Choose from our carefully curated range of 100% natural supplements including Black Ginger, Tongkat Ali, our Hormone & Wellbeing or The Super Stack bundles.

step

Select 'Auto Delivery' and your schedule

Ensure Auto Delivery is selected in the cart, choose your frequency, then checkout.

step

We'll start fetching your first order

Sit back and relax, your first Auto Delivery order is underway.

step

Enjoy convenient scheduled orders

You'll get a reminder email before your next order starts; and again when your payment is processed. You'll be kept in the loop until your order reaches your door!

step

FAQs

How do I login to my account?

Login to Customer Account

You can access your customer portal through your store account login. If you have not registered an account, you will need to create an account using the same email address used at checkout.

Once your account is registered, you can log in and access your customer portal by clicking on the Manage Subscriptions link.

You can also access your account using a customer portal magic link. This magic link is typically sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email.

Or use Passwordless Login

Quickly access your customer portal with no password required using a 4-digit code sent to your email. **Please check your Junk Mail folder if you are not receiving in your INBOX**


Follow the steps below to sign with your 4-digit code

Step 1 - Request a passwordless login code

Navigate to your account login page.

  1. Below Need help accessing your subscriptions? click on the click here text.
  2. In the Login window, enter your email address associated with the subscription account.
  3. Click the Send login code button.

Step 2 - Check for an email or SMS

A 4-digit authentication code is sent to your email. This code is valid for four minutes. If the code is not confirmed within that time frame, you must complete Step 1 again to send a new login code.

*If you only have an email address on your nood account: You will only receive the 4-digit authentication code via email.

Step 3 - Enter the 4-digit code into the passwordless login screen

  1. In your browser, return to the login screen.
  2. Type in the code you received by email.
  3. When successfully logged in, the screen is redirected to your customer portal.

Still Can't Login?

If you did not receive your 4-digit code via email, try these troubleshooting steps:

  • Check your email spam folder.
  • Try refreshing the passwordless login page and re-enter your email address to receive a new code.

If you have exceeded five failed login attempts, refresh your web browser to help reset the login attempts. This requires you to re-enter your email address and obtain a new 4-digit code to try again. For any further assistance, we are only an email away :) support@noodnutrition.com.au

How to use Auto-Delivery Portal

Using the Auto-Delivery Portal

Add a one-time product to Auto-Delivery

One-time products can be added to your order. Login to your customer portal to add products:

  1. In the View your next order tab, select Browse all products. You can also select +Add from the quick view menu. 
  2. Click +Add on the desired product. 
  3. Select the One time only option and click Add to order to confirm. 
Add one-time product to your next Auto-Delivery Add one-time product to your next Auto-Delivery

Edit your next order date

While you're changing the date, following orders will be rescheduled based on this next order and the delivery frequency of the subscription. 

Login to your customer portal to adjust the order date:

  1. In the View your next order tab, click Reschedule.
  2. Select the new order date and click Save changes to confirm. 
Manage your Auto-Delivery

You can also reschedule all subscriptions in an order: 

  1. Login to your customer portal.
  2. Click the Manage subscriptions tab.
  3. Under the subscription you want to skip, select Manage this subscription. You can also access this page by selecting the subscription product within an order. 

Edit your next Auto-Delivery date

4. Select Reschedule.

Edit your next Auto-Delivery date

Skip a delivery

To skip your subscription: 

  1. Login to your customer portal.
  2. Click the Manage subscriptions tab.
  3. Under the subscription you want to skip, select Manage this subscription. You can also access this page by selecting the subscription product within an order. 
Skip your next Auto-Delivery

4. Select Skip

Manage your Auto-Delivery

5. Confirm by clicking Yes, skip from this order.

Skip your next Auto-Delivery

Pause Auto-Delivery

To pause your Auto-Delivery:

  1. Login to your customer portal.
  2. Click the Manage subscriptions tab.
  3. Under the subscription you want to pause, select Manage this subscription.
Cancel or Pause your Auto-Delivery

4. Click Cancel subscription and the pause a subscription options will display. Select how long you want to pause your subscription for and click Pause subscription.

Manage your Auto-Delivery

Cancel a subscription

To cancel your subscription:

  1. Login to your customer portal.
  2. Click the Manage subscriptions tab.
  3. Under the subscription you want to cancel, select Manage this subscription.
Cancel your Auto-Delivery

4. Click Cancel subscription, then Cancel subscription again.

Manage your Auto-Delivery

5. Provide a cancellation reason and click Next, then confirm the cancellation by selecting Cancel subscription.

Cancel your Auto-Delivery

Reactivate an Auto-Delivery

If you want to reactivate your auto-delivery that was previously cancelled:

  1. Login to your customer portal.
  2. Click the Manage subscriptions tab.
  3. Click +Reactivate to reactivate a cancelled subscription.

If you do not see your cancelled subscription - you should see two tabs, Active and Inactive if you have other active subscriptions. Select Inactive.

Note: If the subscription is expired it cannot be reactivated. In this case, checkout on the store with a fresh subscription for that item.

Reactivate your Auto-Delivery

Update your payment information

OPTION 1 

  1. Log in to your customer portal.
  2. Click the Address & payment details tab and select manage payment methods
  3. Click Edit on the existing payment to update. 
  4. You will get a pop-up to Send edit payment link
Edit your Auto-Delivery payment info

5. Check your inbox to edit your payment method.

Edit your Auto-Delivery payment info

OPTION 2 

  1. Log into your customer portal. 
  2. In the View your next order tab, click Edit payment method. Editing this will update the payment method for all orders, not only the next order. 

Edit your Auto-Delivery payment info

If you used PayPal as your payment gateway, you can edit the payment method in your PayPal settings. Otherwise, you'll need to cancel the subscription and start a new subscription via checkout.

Edit your Auto-Delivery payment info

Add or edit your address

Add new address

To add an address, log into your customer portal: 

  1. Click the Address & payment details tab and select manage addresses
  2. Select Add a new address and fill out your new address information. 
  3. Select the payment method that will be associated with this address and click Save address to confirm your changes.
Edit your Auto-Delivery address

Edit address

There are two options you can use to update an existing address. 

OPTION 1 

  1. Log in to your customer portal.
  2. Click the Address & payment details tab and select manage addresses
  3. Click Edit on the address to update. 
  4. Select an option for which orders this address will be used for and fill out the updated address information. 
  5. Click Save changes to confirm.

Add new Auto-Delivery address

OPTION 2 

  1. Log into your customer portal. 
  2. In the View your next order tab, click Edit address. Note that updating your address will update the address for all orders, not only the next order. 

Edit your Auto-Delivery address

Edit your Auto-Delivery address

Access the Auto-Delivery Portal

We've included the login link below, this can also be found on the Account login page. This will direct you to your Account Portal where you can manage all your Auto-Deliveries.

  • Simply Click below to login
  • Enter the email you used when you made your first recurring order
  • Verify your email with the login code, sent to you instantly. (Be sure to check your junk/spam just incase)

Voila - You're In!

Login to my Portal