WHY YOU'LL LOVE AUTO-DELIVERY

One-time products can be added to your order. Login to your customer portal to add products:

1. In the View your next order tab, select Browse all products. You can also select +Add from the quick view menu. 
2. Click +Add on the desired product. 
3. Select the One time only option and click Add to order to confirm. 

While you're changing the date, following orders will be rescheduled based on this next order and the delivery frequency of the subscription. 

Login to your customer portal to adjust the order date:

1. In the View your next order tab, click Reschedule.
2. Select the new order date and click Save changes to confirm. 

You can also reschedule all subscriptions in an order: 

1. Login to your customer portal.
2. Click the Manage subscriptions tab.
3. Under the subscription you want to skip, select Manage this subscription. You can also access this page by selecting the subscription product within an order. 

4. Select Reschedule.

To skip your subscription: 

1. Login to your customer portal.
2. Click the Manage subscriptions tab.
3. Under the subscription you want to skip, select Manage this subscription. You can also access this page by selecting the subscription product within an order. 

4. Select Skip. 

5. Confirm by clicking Yes, skip from this order.

To pause your Auto-Delivery:

1. Login to your customer portal.
2. Click the Manage subscriptions tab.
3. Under the subscription you want to pause, select Manage this subscription.

4. Click Cancel subscription and the pause a subscription options will display. Select how long you want to pause your subscription for and click Pause subscription.

To cancel your subscription:

1. Login to your customer portal.
2. Click the Manage subscriptions tab.
3. Under the subscription you want to cancel, select Manage this subscription.

4. Click Cancel subscription, then Cancel subscription again.

5. Provide a cancellation reason and click Next, then confirm the cancellation by selecting Cancel subscription.

If you want to reactivate your auto-delivery that was previously cancelled:

1. Login to your customer portal.
2. Click the Manage subscriptions tab.
3. Click +Reactivate to reactivate a cancelled subscription.

If you do not see your cancelled subscription - you should see two tabs, Active and Inactive if you have other active subscriptions. Select Inactive.

Note: If the subscription is expired it cannot be reactivated. In this case, checkout on the store with a fresh subscription for that item.

OPTION 1 

1. Log in to your customer portal.
2. Click the Address & payment details tab and select manage payment methods. 
3. Click Edit on the existing payment to update. 
4. You will get a pop-up to Send edit payment link. 

5. Check your inbox to edit your payment method.

OPTION 2 

1. Log into your customer portal. 
2. In the View your next order tab, click Edit payment method. Editing this will update the payment method for all orders, not only the next order. 

If you used PayPal as your payment gateway, you can edit the payment method in your PayPal settings. Otherwise, you'll need to cancel the subscription and start a new subscription via checkout.

Add new address

To add an address, log into your customer portal: 

1. Click the Address & payment details tab and select manage addresses. 
2. Select Add a new address and fill out your new address information. 
3. Select the payment method that will be associated with this address and click Save address to confirm your changes.

Edit address

There are two options you can use to update an existing address. 

OPTION 1 

1. Log in to your customer portal.
2. Click the Address & payment details tab and select manage addresses. 
3. Click Edit on the address to update. 
4. Select an option for which orders this address will be used for and fill out the updated address information. 
5. Click Save changes to confirm.

OPTION 2 

1. Log into your customer portal. 
2. In the View your next order tab, click Edit address. Note that updating your address will update the address for all orders, not only the next order.